Support
Questions, bugs, or feedback: we read everything.
Contact us
Email support@planexai.com and we will get back to you within one business day.
Browse the Help Center
Step-by-step guides for everything in PlanexAI, from your first syllabus scan to exam mode.
Open the Help CenterCommon questions
How do I scan a syllabus?
Photograph or upload it on mobile, or drop the PDF into the web dashboard, and PlanexAI extracts every assignment for review before anything is saved.
Full guide: Scan a syllabusHow do I manage or cancel my subscription?
iOS subscriptions are managed through your Apple Account (Profile, then Manage subscription); web subscriptions from your dashboard. Cancelling stops renewals and your plan stays active through the paid period.
Full guide: Manage your subscriptionCan I import my courses from Canvas?
Yes. Connect Canvas with an access token and pick the courses to import; assignments sync in with them.
Full guide: Import from CanvasHow do I delete my account?
Right in the app: Profile, then Delete account, confirmed with your password. Deletion is permanent, so export your data first if you want a copy.
Full guide: Delete your accountSomething looks wrong with my grades or schedule.
Most issues resolve with a pull-to-refresh or an app restart, and offline changes send themselves once you are back online. If it persists, email us with a screenshot and the course involved.
Full guide: Fix stale or missing data