Fix stale or missing data
When the app looks out of date: what syncs automatically, how to check sync status, and the restart that clears most glitches.
First, check the sync status
Open Profile and look at Data & sync: it shows "Synced just now," how long ago the last sync ran, or "Syncing changes…" while an update is in flight. Changes made offline queue up and send automatically the moment your connection returns; nothing is lost by working without signal.
The restart that fixes most things
- 1Pull down to refresh on the screen that looks stale; most lists refresh on the spot.
- 2Still off? Swipe up and hold to open the app switcher, swipe PlanexAI away, and reopen it. A fresh launch also picks up any waiting app update.
- 3Do that twice in a row if the app just updated: the first launch downloads the update, the second applies it.
If a calendar looks wrong
External calendars have their own rhythm: feed subscriptions refresh every few hours, and two-way sync has a Sync now button under Profile, Calendar sync. See Two-way calendar sync.
Still stuck?
Email support@planexai.com with what you expected and what you see. We answer every message.
Frequently asked questions
I made changes with no signal. Are they lost?
No. Offline changes queue on your device and send automatically when the connection returns; the Data & sync row on your Profile shows when everything has landed.
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