Message and refer students
Two-way messaging threads with every student, searchable by thread or message content, plus structured referrals with status tracking.
Messages
Messages lists a conversation thread per student with unread badges, updating automatically. Search by student, or switch to message-content search to find that one conversation about a withdrawal deadline. Students see and reply from their own app, web or mobile.
Referrals
For structured follow-through, Referrals creates an assignment with teeth: pick the student, a type (Academic Support, Study Habits Improvement, Tutoring Recommendation, Counseling Services, and more), the reason, requirements, a deadline, and a priority. Each referral tracks its own status from Sent through Opened, Acknowledged, In Progress, and Completed, so nothing quietly disappears.
Frequently asked questions
Do students get notified when I message them?
Yes. Messages appear in the student app under Advisor messages with an unread badge, and referrals can also send an email notification when you create them.
Related guides
Manage your caseload
Access codes bring students in; My Students lets you search, filter by priority, open full student detail, and message in bulk.
Advisor dashboard overview
What an advisor sees on sign-in: caseload stats, a priority triage queue ranked by severity, and one-click paths to codes, students, and messages.